General Information
Finding Resources
Requesting Resources
Donations and Shipping
Technical Questions Regarding the Online Resource Center
Online Resource Account
General Information
What do I do if I have a problem with my online request?
Please call us at 1-800-A-FAMILY (232-6459).
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Finding Resources
How do I find what I'm looking for?
To browse the hundreds of products available or to find a particular item, access our Search feature in the upper right-hand corner of your screen. To find a specific item, you may enter the title, item code, topic, search word or author/performer.
Requesting Resources
How do I request resources?
Click on the Online Resource Center link at the bottom of any page. You may search for products by title, search words, topics, media type, categories or just browse within the Resource Center.
As you locate the products you wish to receive, simply click on "Add to Cart" and you'll get an on-screen acknowledgement that the item has been added to your cart. At that time, you can continue to browse for other items or go to your cart, located in the upper right-hand corner of the screen.
How do I send resources to someone who is incarcerated?
Please call 1-800-A-FAMILY (232-6459), and we will be happy to assist you in
sending resources to someone who is incarcerated. Unfortunately, we are
unable to process resource requests to an individual who is incarcerated
through our website.
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Donation and Shipping
What is the Focus shipping policy?
We provide standard shipping at no cost to addresses within the continental United States. Materials take approximately 7 to 10 business days to arrive, please allow 4-6 weeks for subscriptions to begin.
If you require faster shipping, please have your credit card handy and call 1-800-A-FAMILY (232-6459) to place your request.
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Can I send resources as gifts to a second address or second party?
Yes. You may request to have items sent to a second party or enroll someone to receive a magazine or subscription. Just check out as normal and use your address as the primary address and the recipient's address for the shipping address.
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Can I send products to multiple addresses?
Yes. Products requested online can be sent to multiple addresses. Just check out as normal and use your address as the billing address and you can set up multiple shipping addresses in the checkout process.
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What payment methods are accepted online?
We accept MasterCard, Visa, Discover and One-time Electronic Funds Transfers.
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Do you accept foreign funds?
No. All transactions are made in U.S. Dollars.
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Technical Questions Regarding the Online Resource Center
Will my online transaction be secure? What type of security do you use on your site?
Yes. All transactions are fully secure. Security is a major concern when donating online, and Focus on the Family feels a great responsibility to protect your information and confidentiality.
We want you to feel safe in your online experience. In addition to security measures, Focus on the Family will never sell, lease or rent any of our confidential address and name lists, and we take the utmost precautions to ensure that your information remains secure.
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What are cookies?
In computer terms, a cookie is a small piece of data that a Web site can store on your system to help personalize your online experience.
Anytime a cookies is sent to your computer, it includes the name of the cookie, the value it contains, where it is valid (what Web site, etc) and how long it will be used. When a cookie is saved to your browser by Focus on the Family, it can only be accessed by Focus on the Family.
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Why do I need cookies to use the shopping cart? What if my cookies aren't working?
Cookies are used to temporarily store information about both the items you've placed in your cart and your account information during checkout. Without them, the check-out process cannot be completed.
If your cookies are not working, it may be that a "cookie-trimming" or file utility software is causing the difficulty. Programs such as WebFree, Guard Dog, Cookie Cutter, Cookie Monster, Junkbuster and Watchdog may be set to suppress cookies. Check the individual software help section to adjust settings to solve this problem.
It may also be your browser security settings causing the problem. The way to ensure your cookies are working varies from browser to browser. For example, Netscape allows you to change the settings to accept cookies by clicking Preferences on the Edit drop-down menu, then choosing Advanced and adjusting the settings in the Cookies box.
If you are using Internet Explorer, click the Tools drop-down menu, then click "Internet Options." Click the Security tab, then click the Custom Level button. Click the radio buttons next to Enable beneath both "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)." This should enable your browser to accept cookies.
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About the Online Resource Center
This system is running the IECS Commerce System by Integra Communications, Inc. under Microsoft Window-NT Server and Microsoft SQL Server.
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Online Resource Account
How is my account registration information processed?
Once you have registered for the first time, a permanent username and password are created. During the session, a "cookie" is stored on your computer that enables us to keep track of the items placed in your shopping cart. If you have turned off cookies in your browser, you will not be able to request resources through the Focus Resource Center. Make sure you write down the e-mail address, the password and the answer to the "hint" question you provide while registering.
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How do I access an existing account?
Use the same e-mail address and password you provided when you first entered your account information. Note: If it is your first time visiting our site since the re-design in October 2006, you will need to set up a New Account. Please accept our apologizes for this inconvenience.
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How do I access my account if I've forgotten my password or username?
You will be asked to answer your "hint" question. Once you answer it correctly, a temporary password will be immediately e-mailed to you. You can then access My Account to change your password.
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How do I change my e-mail address?
Click on "My Account" in the upper right-hand corner of the page. Provide your e-mail address and password that you used to open this account and click on the sign in button. Once you are in your account, click on "My Information" underneath your name to change your e-mail address.
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I can not access the account I have had with the Online Resource Center for years.
We recently created a new Online Resource Center that will unfortunately require you to create a new account that will accurately function with all of our sites at Focus on the Family. We apologize for your inconvenience.
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Back to Resource Center Home Page
How Do I Contact Constituent Response?
To place a request by phone, please call Constituent Response Call Center at 1-800-A-FAMILY (232-6459).
Regular hours of operation are: Monday - Friday, 6 a.m. - 10 p.m. (Mountain Time); Saturday, 7:30 a.m. - 4 p.m. (Mountain Time).
Please note that we are always closed on Sundays.
We will be closed: Monday, May 28, Wednesday July 4, Monday September 3, Thursday - Sunday, November 22 - 25 and Sunday - Tuesday, December 23 - 25.
Donation and Shipping
What is Focus shipping policy?
We provide standard shipping at no cost to addresses within the continental United States. Materials take approximately 7 to 10 business days to arrive, please allow 4-6 weeks for subscriptions to begin.
If you require faster shipping, please have your credit card handy and call 1-800-A-FAMILY (232-6459) to place your request.
To place an order by mail, please send to the following address:
Focus on the Family
Colorado Springs, CO 80995
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How do I contact Focus on the Family?
